Customer Service

Job Description

Got a silver tongue and a Zen heart? We’re looking for someone who can turn customer complaints into high-fives!

Job Description

✥ Introduction:
As a Customer Relationship Management (CRM) Specialist, you will be the key contact between our brand and our users — building strong relationships, answering inquiries, and ensuring smooth customer experiences across various platforms.

✥ Responsibilities:
– Manage live chats on platforms such as Facebook, Telegram, and website.
– Support users via chat and calls with account setup, inquiries, and issue resolution.
– Handle customer complaints, guide deposit/withdrawal procedures, and update users on current promotions.

✥ Requirements:
– Candidates must be Vietnamese residing in Cambodia or Cambodians who speak Vietnamese.
– Fluent in Vietnamese. Must be fluent in Vietnamese (reading, writing, speaking, and listening)
– Experienced in telesales or customer support (especially in gaming or similar fields).
– Comfortable with phone/chat-based work.
– Possess excellent communication and patience.
– Familiar with office tools (Excel, chat tools).
– Enthusiastic, responsible, and eager to grow.

✥ Benefits:
– Friendly and supportive work environment.
– Opportunity to improve soft skills and customer care expertise.

Employee Benefits

We’re a team of builders who ship fast, learn faster, and still make time for team lunch and bad tech jokes.

• Working Hours: 10 hours/day – 6days off/month
• Annual leave: 22 days
• Seniority bonus: 7.5 days after 6 months (paid in June/December)
• Overtime pay: Provided separately
• Meals: Provided by the company
• Night shift allowance: $1.30/hour (10:00 PM to 1:00 AM)
• Night shift meal allowance: $3.50/meal
• 10 days general leave
• 8 days for marriage
• Maternity leave: 90 days (half salary)
• Year-end bonus
• Holiday overtime: 100% pay increase
• Public holiday pay
• Travel allowance: $350/month
• Birthday bonus: $100
• National Social Security Fund (NSSF), social security & pension contributions